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Charles R. Williams
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Birth date: 1947 |
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Place of Birth: California, USA |
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Citizenship: USA |
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Passport: USA (Expires: 29 January 2017) |
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Fourteen
years experience in training and education, including
nine years experience in technical writing, information design, and the
development and maintenance of Web sites. |
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Senior information designer for Sage Master Builder construction
business software, and other related products. Responsible for delivering online Help,
WebHelp, software demonstrations, printed and printable
user guides, and more... |
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Senior technical writer for Intuit Master Builder construction
business software and other related products. Responsible for delivering online Help,
WebHelp, software demonstrations, printed and printable
user guides. |
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Backup webmaster for the Intuit
Master Builder corporate Web site. |
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Project manager, webmaster, designer,
and writer/editor for the online Help development for
ZeBU software. |
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Lead Information Developer for scheduling.com where
I established the Tech Pubs department. |
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Corporate trainer with Embassy English® (Czech Republic), American English Services, and the California Human Development Corporation (United States). |
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Sage Software, May 2006 to present, Senior Information Designer |
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Design, develop, write, and maintain technical
documentation for Sage Master Builder software |
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Intuit, February 2003 to May 2006, Senior Technical
Writer, backup Webmaster |
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Develop, write, and deliver online Help and printed documentation for QuickBooks Easy Estimate software. |
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Develop, write, and maintain technical
documentation for Intuit Master Builder software. |
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Backup webmaster for the Intuit
Master Builder corporate Web site
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Intuit, December 2001 to February 2003, Data Analyst,
backup Webmaster |
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Backup webmaster for the Intuit Master Builder corporate Web site |
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Developed and maintained data for the Intuit Master
Builder estimating system |
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Developed the Estimating Systems
Style Guide
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Omware, August 2001 to December 2001, Estimating
Systems Development Team member within the Master Builder®
Software product |
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Developed and maintained data for
the Omware Master Builder estimating system
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Developed and wrote the Estimating Systems Style Guide
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ZeBU, March 2001 to December 2001, Contract Sr. Tech
Writer, Consultant |
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Designed and built Internet response
forms for the ZeBU corporate Web site |
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Rebuilt and edited the corporate Web site |
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Reviewed, edited, and wrote WebHelp |
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Mapped databases and wrote functional
specifications
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| ZeBU, August 2000 through February
2001, Sr. Tech Writer Letter
of reference |
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Project manager of Internet-based Web
Help development for business management software |
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Designed and managed WebHelp project |
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Managed the migration of documents from
paper-based to Internet WebHelp format
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| scheduling.com, October 1999 to August
2000, Lead Information Developer |
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Founded the Tech Pubs Department at scheduling.com |
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Hired a team to produce online Help, printed
documentation, multimedia, and the corporate intranet |
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Established editing and publishing guidelines
for the company |
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Wrote and published the departmental intranet
site |
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Wrote and edited IT processes documents
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| American English Services (formerly
Embassy English®) December 1997 to December 1999,
Owner and Trainer Letters of reference
1, 2 |
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Developed company business, including
Web site, and advertising |
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Designed, developed, and delivered tailor-made
training programs to corporate employees |
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Designed and developed needs assessments
and final assessments |
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Hired trainers to perform training in
companies
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| World Learning, Inc. 1995, Educational
Consultant |
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Prepared a report on international English-language
training programs
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| Embassy English®, English Training
Program, Owner and Trainer, January 1995 to December
1997 Letters of reference 1,
2, 3,
4, 5,
6, 7 |
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Designed, developed, and delivered English-language
training for non-English-speaking diplomats in various
embassies in Prague, the Czech Republic |
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| California Human Development Corporation,
1992-3 Letter
of reference |
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Developed and delivered communication
training to workers in corporations in California
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| Various Construction Companies, 1978
to 1991, Carpenter and Bridge Builder Letters
of reference 1,
2 |
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Worked on many different kinds of construction
projects as a carpenter and bridge builder, including
wood-framed buildings, power plants, tilt-ups, and freeway
bridges in the capacity of journeyman and foreman.
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| Operating systems |
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Microsoft Windows 98, XP, Vista |
Graphics tools |
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Photoshop CS3 |
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Illustrator CS3 |
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ViewletBuilder 4.0 |
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Visio |
Publishing tools |
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Flare 3.1 |
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Dreamweaver CS3 |
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FrameMaker 7.0, 7.2 |
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RoboHelp for FrameMaker 1.1 |
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RoboHelp 6 |
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Acrobat Professional 6 |
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Microsoft Office 2003 |
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Articulate Presenter |
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Group Mail Pro (Web mail newsletters) |
Document/source control |
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SourceSafe |
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StarTeam |
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STC
(Society for Technical Communication) |
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